PRESS ROOM
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Three Federal Agencies to Benefit from an
Extreme Hiring Makeover:
Extreme Hiring Makeover:
Partnership for Public Service Forms Dream Team of Private Sector Recruitment Experts to Help Change the Face of Federal Hiring
September 14, 2004, Washington, DC — What is the common thread among the federal agency that delivers health insurance benefits to one in four Americans each year, the agency that provides financial aid to the nation's college students, and the agency responsible for securing the nation's nuclear weapons stockpile while actively working in nonproliferation worldwide? They're all facing a hiring crunch, and they need help - fast.
Today the Partnership for Public Service and a team of leading recruitment experts came to their rescue by launching an "Extreme Hiring Makeover" designed to improve how the federal government recruits and hires talented workers.
The Extreme Hiring Makeover subjects are the Centers for Medicare & Medicaid Services (Department of Health and Human Services) and the National Nuclear Security Administration (Department of Energy). In addition, the entire Department of Education will be participating in the project.
The Extreme Hiring Makeover dream team includes: the Partnership for Public Service, Monster Government Solutions, ePredix, CPS Human Resource Services, AIRS, Brainbench, the Human Capital Institute and Korn/Ferry International. Working with the three pilot agencies, the team will help diagnose issues in each agency's current recruitment and hiring processes, and determine and implement appropriate solutions.
How serious are the federal government's hiring problems? More than half of all federal employees will be eligible to retire within the next five years. One of the biggest impediments to attracting new employees is the federal hiring process. In some cases, federal job application instructions run 35 pages long. Federal processes for assessing the skills of potential employees are among the least effective available. And applicants often have to wait six months to a year before getting a federal job offer. According to research conducted by Penn, Schoen, Berland & Associates, Inc., 69% of college juniors and seniors said they are not willing to wait over four weeks.
"Let's put it this way: If this were an episode of TLC's car makeover show, Overhaulin', the federal hiring process would be a 1976 AMC Pacer. The Extreme Hiring Makeover aims to transform that Pacer into a Cadillac," said Max Stier, president and CEO of the Partnership for Public Service. "And if we succeed, it will mean a more secure nation, easier access to higher education, and better health care for all."
"We are excited to help these three agencies lead the charge toward innovation and excellence," said Brent Pearson, Senior Vice President and General Manager of Monster Government Solutions. "They're blazing a trail that could fundamentally change the way government works."
Each agency is embarking on the makeover with a list of specific hiring needs to address:
The Centers for Medicare & Medicaid Services administer programs like Medicare, Medicaid, and the State Children's Health Insurance Program. The recently enacted Medicare Modernization Act - the most extensive change made to the Medicare program since its inception in 1965 - includes a drug discount card in 2004, new preventive benefits, including a "Welcome to Medicare" physical for new beneficiaries in 2005 and a comprehensive prescription drug benefit plan by 2006. CMS needs to hire staff with new skill sets to implement these changes in the short time frame required by the law.
"No private sector organization has ever had to implement so many improvements in such a short time," said Leslie Norwalk, CMS deputy administrator. "CMS has a very small window of time to hire new staff with brand new skill sets while restoring the institutional knowledge that will walk out the door when many of our most experienced employees retire in the near future."
The 4,300 employees of the Department of Education help to realize the educational promise of America. ED administers programs, grants, and loans that touch nearly every American at one point in our lives - approximately 14,000 public school districts, nearly 54 million students attending 93,000 elementary and secondary schools, and almost 22 million post-secondary students.
"All of our program managers are eager to see real improvements in the hiring process. Our Federal Student Aid office will provide our first test of a new approach followed by our program offices," said Bill Leidinger, Assistant Secretary for Management.
Established in 2000, the National Nuclear Security Administration (NNSA) is a semi-autonomous agency within the U.S. Department of Energy, responsible for enhancing national security through the military application of nuclear energy. NNSA maintains and enhances the safety, security, reliability and performance of the U.S. nuclear weapons stockpile, provides the U.S. Navy with safe and effective nuclear propulsion, provides and works to reduce global danger from weapons of mass destruction, and responds to all types of nuclear and radiological emergencies in the U.S. and abroad.
"Simply stated, NNSA's challenge is to attract highly skilled individuals who have an interest in keeping national security strong through sometimes unusual jobs," NNSA Administrator Linton F. Brooks said. "Our nation's security depends on it."
The goal of Extreme Hiring Makeover is to streamline hiring at each of the pilot agencies and show other agencies that positive change is possible, triggering a domino effect to improve hiring processes throughout the federal government.
Over the next year, the Extreme Hiring Makeover agency teams will report on their progress in addressing each agency's hiring and recruitment goals.
About the Partners
The Partnership for Public Service
The Partnership for Public Service is a nonpartisan, nonprofit organization dedicated to meeting the people needs of government by inspiring a new generation to serve and transforming the way government works. By focusing its energy on achieving leverage through entrepreneurial partnerships and collaboration, the Partnership acts as a catalyst for change.
The Partnership for Public Service is a nonpartisan, nonprofit organization dedicated to meeting the people needs of government by inspiring a new generation to serve and transforming the way government works. By focusing its energy on achieving leverage through entrepreneurial partnerships and collaboration, the Partnership acts as a catalyst for change.
Monster Government Solutions
Monster Government Solutions (MGS) applies the proven expertise essential to solving the human capital challenges facing government agencies. MGS offers a host of solutions from planning and recruitment to assessment, staffing and hiring, including the market-leading QuickHire enterprise hiring management solution.
Monster Government Solutions (MGS) applies the proven expertise essential to solving the human capital challenges facing government agencies. MGS offers a host of solutions from planning and recruitment to assessment, staffing and hiring, including the market-leading QuickHire enterprise hiring management solution.
ePredix
Through a strategy of ongoing development and acquiring some of the best intellectual property in the field, ePredix has created a database of predictive assessment and development content based on the results of tens of millions of individuals. By linking this enormous database to innovative technology, ePredix provides assessments that predict and improve job success at all levels.
Through a strategy of ongoing development and acquiring some of the best intellectual property in the field, ePredix has created a database of predictive assessment and development content based on the results of tens of millions of individuals. By linking this enormous database to innovative technology, ePredix provides assessments that predict and improve job success at all levels.
AIRS
AIRS is a diversified human capital services company that provides effective and unique solutions for talent acquisition, development, and transition. AIRS is best known for its award winning recruitment training seminars; however, it is quickly becoming a recognized leader in the specialized fields of candidate sourcing automation, distance based career transition, and enterprise mentoring solutions. Its clients include over 60% of the Fortune 500, as well as market-leading companies in virtually every industry.
AIRS is a diversified human capital services company that provides effective and unique solutions for talent acquisition, development, and transition. AIRS is best known for its award winning recruitment training seminars; however, it is quickly becoming a recognized leader in the specialized fields of candidate sourcing automation, distance based career transition, and enterprise mentoring solutions. Its clients include over 60% of the Fortune 500, as well as market-leading companies in virtually every industry.
CPS Human Resource Services
CPS Human Resource Services is a self-supporting government agency that provides human resources and management consulting services exclusively to government and public/non-profit organizations. CPS uniquely integrates two goals: the fundamental goal of government to advance the public interest, and the goal of providing government and public/non-profit organizations with efficient, effective, and cost-competitive consulting services.
CPS Human Resource Services is a self-supporting government agency that provides human resources and management consulting services exclusively to government and public/non-profit organizations. CPS uniquely integrates two goals: the fundamental goal of government to advance the public interest, and the goal of providing government and public/non-profit organizations with efficient, effective, and cost-competitive consulting services.
Brainbench
Brainbench is the leading provider of online, assessment-driven selection solutions for government agencies and commercial customers. By leveraging an extensive database of skills, behavioral and bio-data assessment, Brainbench can enhance both the quality and speed in which candidates can be selected.
Brainbench is the leading provider of online, assessment-driven selection solutions for government agencies and commercial customers. By leveraging an extensive database of skills, behavioral and bio-data assessment, Brainbench can enhance both the quality and speed in which candidates can be selected.
Korn/Ferry International
Korn/Ferry is the world's premier provider of executive human capital solutions, with services ranging from corporate governance and CEO recruitment to executive search, middle-management recruitment, strategic management assessment and executive coaching and development.
Korn/Ferry is the world's premier provider of executive human capital solutions, with services ranging from corporate governance and CEO recruitment to executive search, middle-management recruitment, strategic management assessment and executive coaching and development.
The Human Capital Institute
The Human Capital Institute is a membership organization, think tank and educational resource for professionals and executives in strategic HR and talent management. The Human Capital Institute provides thought leadership and cutting edge research on human capital issues, as well as courses, web-casts, executive workshops, seminars and conferences.
The Human Capital Institute is a membership organization, think tank and educational resource for professionals and executives in strategic HR and talent management. The Human Capital Institute provides thought leadership and cutting edge research on human capital issues, as well as courses, web-casts, executive workshops, seminars and conferences.
PARTNERS
The Partnership for Public Service has united a number of private and public sector organizations to help CMS, ED and NNSA. These organizations, who have donated their products and services, are providing the tools and expertise necessary to assist the agencies in their specific areas of need. Whether the issue is marketing, assessment/selection, making an offer, or new hire orientation, the Extreme Hiring Makeover team has the skills and knowledge to help participating agencies improve their practices and enhance their workforce. Combined, these project partners form a "Dream Team" to tackle the specific hiring challenges of our three participating agencies.
The Partnership for Public Service
Monster Government Solutions
ePredix
AIRS
CPS Human Resource Services
Human Capital Institute
Brainbench
Korn/Ferry International
Monster Government Solutions
ePredix
AIRS
CPS Human Resource Services
Human Capital Institute
Brainbench
Korn/Ferry International
The Partnership for Public Service is a nonpartisan, nonprofit organization dedicated to meeting the needs of government by inspiring a new generation to serve and transforming the way government works.
To achieve this mission, the Partnership works with federal agencies to change the government workplace so that it can better recruit and retain the best workers; supports a legislative reform agenda to improve government's effectiveness; inspires young people to serve through a national college and university campaign; provides reliable research and prudent advice on the challenges facing the federal workforce; and helps to raise awareness and improve public attitudes about government service.
In its activities and publications, the Partnership focuses its energy on achieving leverage through entrepreneurial partnerships and collaboration. With an emphasis on action, accomplishments and measurable results, it acts as a catalyst for change.
For this project, the Partnership contributes the following:
- Project management and facilitation
- Oversight of project plan
- Recruitment of makeover pilots and faculty
- Expertise in human capital within the federal arena
- Human capital consulting
- Strategic planning
- Project communications (internal with team and external campaign)
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Monster Government Solutions applies the proven expertise essential to solving the human capital challenges facing government agencies. Through its Performance Continuum™, Monster Government Solutions offers a host of offerings from planning and recruitment to assessment, staffing and hiring, including QuickHire, our Web-based hiring management system. That's why more than 100 government agencies put their trust in Monster Government Solutions. Whether they are looking for a specific capability or a total solution, they know Monster Government Solutions has the experience and scale to help them get the job done.
For this project, Monster Government Solutions contributes a broad range of services that cover the entire employment management cycle including:
- Workforce planning
- Talent branding and website design
- Strategic communications planning
- Recruitment advertising
- Job vacancy announcements
- Sourcing through Monster properties such as Monster.com, Miltary.com, StudentJobs.com, etc.
- Diversity management programs
- Integrated and multi-phase assessments
- Web-based, enterprise hiring management system (QuickHire)
- Automated position description and job classification software (QuickClassification)
- Human capital metrics such as benchmarking, EEO, time-to-hire, cost-per-hire and on-the-job performance
Additionally, Monster Government Solutions designed and hosts the website of the Extreme Hiring Makeover.
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Through a strategy of ongoing development and acquiring some of the best intellectual property in the field, ePredix has created a database of predictive assessment and development content based on the results of tens of millions of individuals. By linking this enormous database to innovative technology, ePredix provides assessments that predict and improve job success at all levels.
For this project, ePredix contributes the following:
- Psychometric predictive assessments
- Performance management tools
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AIRS is a diversified human capital services company that provides effective and unique solutions for talent acquisition, development, and transition. AIRS is best known for its award winning recruitment training seminars; however, it is quickly becoming a recognized leader in the specialized fields of candidate sourcing automation, distance based career transition, and enterprise mentoring solutions. Its clients include over 60% of the Fortune 500, as well as market-leading companies in virtually every industry.
For this project, AIRS contributes the following:
- Recruiter training
- Recruitment sourcing tools
- Mentoring tools
- Outplacement services
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CPS Human Resource Services is a self-supporting government agency that provides human resources and management consulting services exclusively to government and public/non-profit organizations. CPS uniquely integrates two goals: the fundamental goal of government to advance the public interest, and the goal of providing government and public/non-profit organizations with efficient, effective, and cost-competitive consulting services.
The result of this integration is a synergy that enables CPS to deliver easily obtainable, professional, and high-quality services at reasonable costs. As a government agency itself, CPS understands government organizations and how they work.
For this project, CPS contributes the following:
- HR Business Process Diagnostics
- HR Processes Redesign
- HR Process Implementation Planning and Design
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The Human Capital Institute is a membership organization, think tank and educational resource for professionals and executives in strategic HR and talent management. The Human Capital Institute provides thought leadership and cutting edge research on human capital issues, as well as courses, web-casts, executive workshops, seminars and conferences.
For this project, the Human Capital Institute contributes the following:
- Thought leadership on human capital issues
- "Cutting edge" research on human capital
- Education courses
- Webinars
- Seminars
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Brainbench is the leading provider of online, assessment driven selection solutions for government agencies and commercial customers. By leveraging an extensive database of skills, behavioral and bio-data assessment, Brainbench can enhance both the quality and speed in which candidates can be selected.
For this project, Brainbench contributes the following:
- Assessment Content - Skills/Behavioral/Bio-Data
- Consulting Services - Process/Technical/Training/Psychometric
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Korn/Ferry is the world's premier provider of executive human capital solutions, with services ranging from corporate governance and CEO recruitment to executive search, middle-management recruitment, strategic management assessment and executive coaching and development.
For this project, Korn/Ferry contributes the following:
- Recruitment expertise
- Strategic management assessment
- Coaching and development
PURPOSE
A government that performs well is a government that improves the quality of our lives. To perform effectively government needs top talent. But more than half of all federal employees will be eligible to retire within the next five years.
One of the biggest impediments to attracting new employees is the hiring process. In some cases, job application instructions run 35 pages long and applicants often wait six months to a year before getting a federal job offer and receive little or no feedback throughout the process. To put it differently, if this were an episode of TLC's Overhaulin' car makeover show, the federal hiring process would be a 1976 AMC Pacer.
Enter the Extreme Hiring Makeover team. Led by the Partnership for Public Service, this public/private sector Extreme Hiring Makeover dream team consisted of the nation's premier experts on recruiting and hiring. It included Monster Government Solutions, ePredix, CPS Human Resource Services, AIRS, Brainbench, the Human Capital Institute and Korn/Ferry International. Working with pilot agencies on a pro-bono basis, these partner organizations helped diagnose the current process, determine appropriate solutions, and implement new approaches. After the pilot agencies demonstrated success, other agencies could then apply similar practices and improve their own procedures. The objective of the project was to change the face of federal hiring by blazing a trail with key agencies.
Learn more about the government hiring process and the Extreme Hiring Makeover including:
What's the problem with the government hiring process?How were the pilot agencies chosen?
What's the problem with the government hiring process?
The level of government's responsiveness has a direct impact on the quality of life for the American people, and there are emerging challenges which threaten our government's ability to function effectively. More than half of the federal workforce is eligible to retire within the next five years, and we will need a significant influx of qualified workers to avoid a dramatic drop-off in government performance when this retirement wave hits.
At the same time, current events have added a new sense of urgency about government's effectiveness. Whether it's securing the homeland, promoting a sound economy or protecting our environment, our government needs highly skilled workers to address these challenges. The 9/11 Commission Report says it best: "The quality of the people is more important than the quality of the wiring diagrams."
So in order to have good government we need good people, which brings us to our key problem: the process for bringing new people into government is broken.
Government will never be able to compete with the private sector for highly qualified employees as long as it takes up to a year to bring someone on board. And the reality is that sometimes it does.
What exactly is wrong with the federal hiring process?
- It takes too long. It's not uncommon for applicants to wait six months before getting a job offer, and sometimes it can take up to a year.
- The application itself is unwieldy. In some cases, job application instructions run 35 pages long.
- Communication between agencies and applicants is minimal. It's bad enough to ask somebody to wait six months before offering them a job. Now imagine being kept in the dark the entire time, which is often the case.
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How were the pilot agencies chosen?
The pilot agencies are volunteer federal organizations of manageable size and scope, able to demonstrate progress rapidly and provide a means for measurement of success. The agencies we chose to be pilots fit the following profile:
Facing significant, short-term hiring challenges
These agencies are in pain, facing significant hiring targets in the short term. Their leadership is convinced that serious hiring process deficiencies will impede their chances for success, and they're frustrated with their inability to get traction on the issue.
These agencies are in pain, facing significant hiring targets in the short term. Their leadership is convinced that serious hiring process deficiencies will impede their chances for success, and they're frustrated with their inability to get traction on the issue.
Willingness to admit and show the world their inefficiencies
Perhaps most important, these agencies are taking the lead, trying new and innovative approaches to long-standing challenges. They're bold enough to admit they can improve, and they're willing to share their lessons as part of a public campaign to "fix" the federal hiring process. Once they've identified the key issues, they've demonstrated that they're brave enough to pursue solutions in a "fishbowl," so the general public is able to watch their makeover stories unfold.
Perhaps most important, these agencies are taking the lead, trying new and innovative approaches to long-standing challenges. They're bold enough to admit they can improve, and they're willing to share their lessons as part of a public campaign to "fix" the federal hiring process. Once they've identified the key issues, they've demonstrated that they're brave enough to pursue solutions in a "fishbowl," so the general public is able to watch their makeover stories unfold.
Ready for change - now!
These agencies are ready to change. Senior leadership is accountable for and committed to change. To demonstrate their dedication to this cause, these agencies are willing to invest the time of some of their best performers to solve the problem.
These agencies are ready to change. Senior leadership is accountable for and committed to change. To demonstrate their dedication to this cause, these agencies are willing to invest the time of some of their best performers to solve the problem.
PRESS ROOM
Media Contact
If you are a member of the press and would like more information or to interview a representative from one of the makeover agencies or the dream team, please contact:
If you are a member of the press and would like more information or to interview a representative from one of the makeover agencies or the dream team, please contact:
Bethany Hardy
Press Secretary
The Partnership for Public Service
bhardy@ourpublicservice.org
202-775-9111
Press Secretary
The Partnership for Public Service
bhardy@ourpublicservice.org
202-775-9111
Press Releases
- July 20, 2005 — Extreme Hiring Makeover Gives
Federal Hiring a Facelift - September 14, 2004 — Three Federal Agencies
to Benefit from an Extreme Hiring Makeover
Events
- Extreme Hiring Makeover Unveiling Event
July 20, 2005 - Washington, DC
Last year, three federal agencies agreed to tackle their hiring challenges under the watchful eye of the public. For the past year they have worked with a team of public and private sector experts to demonstrate that change is possible. On July 20 at the Ronald Reagan Building they revealed the results of their makeovers.
Read about the unveiling. - Excellence in Government West Conference
December 10, 2004 - San Diego, CA
Representatives from the Partnership for Public Service, Monster Government Solutions and the Centers for Medicare & Medicaid Services (CMS) presented on the progress of the Extreme Hiring Makeover projects.
Download the presentation (8.5 MB PDF*). - International Public Management Association for Human
Resources Assessment Council (IMPAAC) Conference
June 21, 2005 - Orlando, FL
Representatives from Brainbench, the Partnership for Public Service, the Centers for Medicare & Medicaid Services (CMS), and the Office of Personnel Management (OPM) discussed the need for an "extreme makeover" in federal hiring, specifically focusing on assessment practices. - Mid-Atlantic Personnel Assessment Council (MAPAC) Conference
May 12, 2005 - Philadelphia, PA
Representatives from the Partnership for Public Service and CPS Human Resource Services provided an overview of the demonstration project at the Centers for Medicare & Medicaid Services, explaining how the agency was improving its methods for assessment and selection. - Navy Civilian Community Management Symposium
May 3, 2005 - Reston, VA
Representatives from the Partnership for Public Service offered an overview of the Extreme Hiring Makeover project to the Navy Civilian Community noting potential solutions applicable across government.
News Articles
Federal Times - June 27, 2005
Build a better sales pitch; Tell candidates why government benefits beat the private sector's
Build a better sales pitch; Tell candidates why government benefits beat the private sector's
The Washington Post - April 6, 2005
Hundreds Have Been Hired to Provide New Medicare Drug Benefit
Hundreds Have Been Hired to Provide New Medicare Drug Benefit
Congressional Quarterly, Inc. - April 5, 2005
Medicare Prescription Drug Benefit
Medicare Prescription Drug Benefit
Navy Newsstand - March 18, 2005
From Civilian Community Management Directorate, Chief of Naval Personnel Public Affairs
From Civilian Community Management Directorate, Chief of Naval Personnel Public Affairs
Federal Times - January 24, 2005
Helping Hand
Helping Hand
Federal Times - January 24, 2005
How private companies can help your agency
How private companies can help your agency
Washington Post - January 7, 2005
Jobs Live; Government Jobs in 2005
Jobs Live; Government Jobs in 2005
Washington Post - October 31, 2004
Medicare in a Hurry To Improve Hiring
Medicare in a Hurry To Improve Hiring
Minnesota Daily - October 1, 2004
Government works to streamline hiring, fill hundreds of jobs
Government works to streamline hiring, fill hundreds of jobs
Federal Times - September 20, 2004
Companies give three agencies hiring "makeovers"
Companies give three agencies hiring "makeovers"
Congressional Quarterly HealthBeat - September 14, 2004
CMS Chosen For Hiring 'Makeover'
CMS Chosen For Hiring 'Makeover'
GovExec.com Daily Briefing - September 14, 2004
Private sector steps in to help agencies with hiring
Private sector steps in to help agencies with hiring
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